Product Quality Guarantee

At Explore Outdoor Co., we stand behind the quality of every item we carry. Your satisfaction is our top priority, and we proudly back every product with a quality guarantee. Most items are also covered by a manufacturer’s warranty—reach out to us at support@exploreoutdoorco.com for specific warranty information related to your purchase.

What If My Order Arrives Damaged?

We take great care to ensure your gear arrives in perfect condition, but if something goes wrong during shipping, we’ve got your back.

When your order is delivered, please inspect the packaging closely. If you notice any visible damage—even to the outer box—make a note of it on the delivery receipt. If you suspect something’s wrong but can’t open the package immediately, write “possible damage” when signing.

If your item does arrive damaged, simply send clear photos to support@exploreoutdoorco.com, and we’ll arrange a replacement or refund, typically within 1 business day.