FAQs
When will my order ship and how long does delivery take?
Most orders are processed within 1-2 business days, though some items may ship out the same day. Delivery typically takes 4 to 7 business days, depending on your location and the shipping provider. If a product has an extended shipping time, we’ll note that directly on the product page. We work hard to provide the fastest turnaround and most reliable shipping experience in the industry.
What payment methods do you accept?
We accept all major forms of payment including:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all products. For more details, visit our full Return Policy located in the footer of our website.
Can I cancel my order?
Yes! You can cancel your order for a full refund anytime before it ships. Just email us at support@exploreoutdoorco.com as soon as possible. Once the order has shipped, it will fall under our 30-Day Return Policy.
What should I do if my item arrives damaged?
Please inspect your package upon delivery. If there’s visible damage—even to the outer box—note it on the delivery receipt. If you suspect damage but can’t open the package immediately, write “possible damage” when signing. If the item is damaged, email clear photos to support@exploreoutdoorco.com, and we’ll arrange for a replacement or appropriate resolution.
How do I place an order?
You can order directly from our website by clicking "Add to Cart" on the product you’d like, then following the checkout instructions. Prefer to order by phone? Give us a call at 888-898-9446 and we’ll be happy to help.
Will I get updates about my order?
Absolutely! After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll get another email with your tracking number. If anything changes—such as a backorder—you’ll be notified within one business day via email or phone.
Will I receive an email confirmation?
Yes—every order comes with an email confirmation. Please double-check that your email address is entered correctly during checkout to ensure you receive it. We recommend saving that confirmation for your records.
Do you charge sales tax?
We’re based in South Carolina, and only orders shipped within South Carolina will be subject to sales tax. This means most customers won’t pay sales tax when shopping with us—potentially saving you a significant amount.
Can I update my order after placing it?
Yes! As long as your order hasn’t shipped, you can request changes at no cost. Just email us at support@exploreoutdoorco.com. If there's a difference in price, we’ll either credit the amount or send an updated invoice. Need real-time help? Reach out by phone at 888-898-9446 or via email.