Frequently Asked Questions (FAQ)
Shipping Time & Delivery Expectations
Shipping and processing times may vary depending on the brand and product. Most orders ship within 1–2 business days, and delivery typically takes 3–5 business days from the ship date.
If a product requires additional processing time, this will be clearly noted on the product page.
While rare, unexpected delivery delays may occasionally occur due to carrier or weather conditions. Rest assured, our team is always here to help and we pride ourselves on providing fast shipping and outstanding customer service.
See our full Shipping Policy here: Shipping policy
Payment Options
We accept secure and convenient payment methods, including:
All payments are processed safely through Shopify Payments in USD.
Learn more in our Payment Options Policy: Payment Options
Return Policy
We offer a 30-Day Return Policy from the date of delivery.
Returned items must be unused, undamaged, and in original packaging.
A 20% restocking fee applies, and customers are responsible for return shipping.
Read our full Return & Refund Policy here: Refund policy
Order Cancellation Policy
Orders may be canceled before shipment for a full refund.
If your order has already shipped, it may be returned after delivery in accordance with our Return Policy.
To request a cancellation, please contact us as soon as possible:
sales@exploreoutdoorco.com
View our Cancellation Policy here: Cancellation Policy
Contact Information
Explore Outdoor Co.
+1 (888) 964-3130
sales@exploreoutdoorco.com
Monday–Friday, 9:00 AM – 5:00 PM PST
7510 Winona Ave N
United States
We aim to respond within 24–48 hours during business hours.
