Effective Date: May 1, 2026
The information provided on the Explore Outdoor Co. website is intended for general product information, customer education, and shopping support. By using our website or purchasing from Explore Outdoor Co., you acknowledge and agree to the disclaimers below.
1. General Information Disclaimer
Explore Outdoor Co. makes reasonable efforts to provide accurate, current, and helpful information about the products we sell. However, product details may be provided by manufacturers, suppliers, distributors, or third-party sources and may change without notice.
We do not guarantee that all product descriptions, images, dimensions, colors, specifications, availability, pricing, shipping estimates, warranty details, or compatibility information are always complete, current, or error-free.
If a product detail is especially important to your purchase decision, please contact us before ordering.
2. Authorized Retailer Disclaimer
Explore Outdoor Co. is an authorized retailer of products made and supplied by independent manufacturers and distributors.
Unless expressly stated otherwise, Explore Outdoor Co. is not the manufacturer of the products sold on our website. Product design, production, packaging, manuals, warranty coverage, replacement parts, technical support, and final warranty determinations are generally controlled by the applicable manufacturer or supplier.
3. Product Images, Colors, and Finishes
Product images are provided for reference and may not perfectly represent the final product.
Actual product appearance may vary due to:
Variations in wood grain, cedar tone, concrete texture, copper patina, corten steel, stainless steel, powder coating, GFRC concrete, and other natural or handcrafted finishes may be expected and are not always considered defects.
4. Product Specifications
Product dimensions, weights, capacities, clearances, electrical requirements, gas requirements, water requirements, BTU ratings, and other specifications are based on supplier information and may vary slightly.
Customers are responsible for confirming that a product is suitable for their space, site conditions, utility setup, installation plan, and intended use before ordering.
This includes confirming:
5. Health and Wellness Disclaimer
Some products sold by Explore Outdoor Co. may relate to wellness, heat therapy, cold therapy, relaxation, fitness, or outdoor recreation. This may include saunas, cold plunges, fitness equipment, and similar products.
Information on our website is not medical advice and should not be used as a substitute for advice from a qualified healthcare provider.
Before using saunas, cold plunges, heat therapy, cold therapy, or wellness products, consult a healthcare professional if you:
Use wellness products responsibly and follow all manufacturer instructions, warnings, and recommended use guidelines.
6. Fire, Gas, Propane, and Electrical Disclaimer
Fire features, fire bowls, fire pits, torches, grills, outdoor kitchens, propane products, gas products, electronic ignition systems, water features, saunas, and other electrical or fuel-connected products may involve serious safety risks if improperly installed, connected, maintained, or used.
Professional installation may be required for gas, propane, electrical ignition, water feature, sauna, grill, outdoor kitchen, and similar products.
Customers are responsible for ensuring that all installation and use comply with:
Improper installation or use may result in fire, explosion, electric shock, carbon monoxide exposure, water damage, injury, death, or property damage.
7. Installation and Assembly Disclaimer
Unless expressly stated in writing, Explore Outdoor Co. does not provide installation, assembly, electrical work, gas work, plumbing work, site preparation, permitting, inspection, or contractor services.
Customers are responsible for hiring qualified professionals where required and for confirming that products are installed, assembled, maintained, and used correctly.
Explore Outdoor Co. is not responsible for damage, injury, installation issues, warranty denial, code violations, or product failure caused by improper assembly, improper installation, customer modification, third-party labor, or failure to follow manufacturer instructions.
8. Delivery and Freight Disclaimer
Many products sold by Explore Outdoor Co. are large, heavy, oversized, or shipped by freight carrier.
Unless expressly stated otherwise, freight delivery is curbside or end-of-driveway only and does not include white-glove delivery, inside delivery, garage delivery, backyard delivery, assembly, installation, unpacking, or final placement.
Customers are responsible for:
Freight timelines, delivery appointments, liftgate availability, and carrier performance may vary and are not fully controlled by Explore Outdoor Co.
9. Damage and Missing Parts Disclaimer
Shipping damage, concealed damage, missing parts, and incorrect items must be reported promptly according to our Shipping Policy, Returns & Refund Policy, and Product Quality Guarantee.
Failure to inspect delivery, document damage, keep packaging, note freight damage on the delivery receipt, or report issues within supplier-required timelines may limit available remedies.
Manufacturers and suppliers may resolve issues by sending replacement parts rather than replacing or refunding an entire product.
10. Permits, Codes, and Site Suitability
Customers are responsible for determining whether a product is allowed and suitable for their property, location, and intended use.
This includes checking:
Explore Outdoor Co. is not responsible for permit denials, installation restrictions, code compliance issues, HOA restrictions, unsuitable site conditions, or costs arising from failure to confirm requirements before purchase.
11. Warranty Disclaimer
Product warranties are provided by the applicable manufacturer unless expressly stated otherwise.
Explore Outdoor Co. does not provide an independent product warranty beyond the manufacturer warranty. We may assist customers in coordinating warranty claims, but warranty decisions, coverage, remedies, replacement parts, labor coverage, shipping coverage, and timing are controlled by the manufacturer or supplier.
Warranty coverage may be denied or limited if the product is improperly installed, misused, modified, stored incorrectly, maintained incorrectly, exposed to excluded conditions, or used contrary to manufacturer instructions.
12. Third-Party Services and Links
Our website may reference or link to third-party resources, including manufacturer websites, manuals, videos, installation guides, warranty pages, financing providers, or other services.
Third-party websites and services are not controlled by Explore Outdoor Co. We are not responsible for their content, accuracy, availability, privacy practices, terms, recommendations, or service quality.
Use third-party resources at your own discretion.
13. No Professional Advice
Information on our website is provided for general informational purposes only and does not constitute professional advice.
This includes but is not limited to:
Customers should consult qualified professionals where needed.
14. Limitation of Responsibility
To the fullest extent permitted by law, Explore Outdoor Co. is not responsible for damages, losses, injuries, expenses, delays, or claims arising from:
15. Policy Relationship
This Disclaimer Policy should be read together with our:
If a manufacturer’s written terms, warranty, or instructions are more specific, those terms may control for the applicable product.
16. Questions
For questions about product suitability, delivery requirements, installation considerations, or warranty coverage, please contact us before placing your order.
Explore Outdoor Co.
Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
