Effective Date: May 1, 2026
These Billing Terms & Conditions explain how payments, authorizations, charges, refunds, adjustments, and billing-related issues are handled for purchases made through Explore Outdoor Co.
By placing an order with Explore Outdoor Co., you agree to these Billing Terms & Conditions, along with our Terms of service, Shipping Policy, Returns & Refund Policy, Cancellation Policy, Warranty, and other posted policies.
1. Accepted Payment Methods
Explore Outdoor Co. accepts the payment methods displayed at checkout.
Accepted payment methods may include:
Payment methods may change without notice.
2. Payment Authorization
When you place an order, your payment method may be authorized before the order is fulfilled.
An authorization confirms that your payment method is valid and that funds are available. Your payment may be captured at checkout or prior to fulfillment depending on payment method, order type, fraud review, supplier requirements, or Shopify/payment processor settings.
For supplier-fulfilled, freight-shipped, made-to-order, or special-order items, payment may be required before the supplier processes, produces, reserves, or ships the product.
3. Accurate Billing Information
You agree to provide current, complete, and accurate billing information when placing an order.
This includes:
Orders may be delayed, canceled, or placed on hold if billing information is incomplete, inaccurate, inconsistent, or cannot be verified.
4. Fraud Prevention and Verification
For your protection and ours, orders may be subject to fraud screening or payment verification.
We reserve the right to request additional information before processing an order, including:
We reserve the right to cancel or refuse any order that appears fraudulent, unauthorized, high-risk, or inconsistent with payment processor guidelines.
5. Pricing Errors and Corrections
We make reasonable efforts to ensure product prices, discounts, shipping rates, taxes, and product information are accurate. However, errors may occur.
Explore Outdoor Co. reserves the right to correct pricing, billing, shipping, or product errors before fulfillment.
This may include errors related to:
If an error affects your order, we may contact you before fulfillment with available options, which may include proceeding at the corrected price, selecting an alternative product, or canceling the order.
6. Discounts, Promotions, and MAP Restrictions
Discounts, promotional codes, bundles, sale pricing, and special offers may be subject to supplier restrictions.
Some brands enforce minimum advertised price requirements or limit when and how discounts may be used. If a discount is applied in error or violates supplier requirements, we may cancel the order, remove the discount, or contact you before fulfillment.
Discounts may not be combined unless expressly stated. Promotional offers may be modified or discontinued at any time.
7. Shipping, Freight, and Delivery Charges
Shipping and freight charges vary by product, supplier, destination, carrier, and delivery requirements.
Some products include standard shipping or curbside freight delivery in the listed price. Other products may require a shipping or freight quote before fulfillment.
If additional shipping, freight, remote delivery, liftgate, storage, redelivery, rerouting, or address-correction charges apply, we may contact you before fulfillment or before proceeding with the affected shipment.
For products requiring a freight quote, your order may not move forward until shipping charges and delivery details are confirmed.
8. Taxes
Applicable sales tax will be calculated and collected where required by law.
Tax rates may vary based on:
Customers are responsible for any taxes, fees, duties, assessments, or charges not collected at checkout where applicable.
9. Order Holds
Orders may be placed on hold for reasons including:
If we contact you for required information and do not receive a response, your order may be delayed or canceled according to the applicable supplier and cancellation terms.
10. Backorders and Billing
If an item is on backorder, we will contact you with available options when we become aware of the issue.
Depending on the payment status and supplier requirements, your payment may remain authorized, be captured, be refunded, or require a new payment before fulfillment.
If you choose to keep a backordered item open, the order may remain subject to supplier pricing, availability, and cancellation terms.
11. Cancellations and Billing
Cancellation eligibility depends on order status, supplier requirements, product type, production status, and shipment status.
If a cancellation is approved, refunds may be reduced by applicable fees, including:
Once an order has shipped, or once a made-to-order product has entered production, cancellation may no longer be available.
Please see our Cancellation Policy for full details.
12. Returns and Refunds
Refunds are handled according to our Returns & Refund Policy and the applicable supplier’s terms.
Approved refunds may be reduced by:
Refunds are generally issued after the product has been received, inspected, and approved by the supplier or return location.
13. Refund Method
Approved refunds are typically issued to the original payment method.
If the original payment method is unavailable, expired, closed, or otherwise unable to receive a refund, we may work with the payment processor or customer to determine an appropriate alternative, where permitted.
Refund processing times vary by payment provider, bank, card issuer, supplier review, and Shopify processing timelines.
14. Payment Disputes and Chargebacks
If you have a concern about billing, shipping, returns, cancellation, product condition, or order fulfillment, please contact us first so we can help resolve the issue.
Filing a chargeback or payment dispute without first allowing us to address the issue may delay resolution and may limit our ability to coordinate with suppliers, carriers, and payment providers.
We reserve the right to provide order records, communication history, shipment records, delivery confirmations, supplier documentation, and policy terms to payment processors in response to disputes or chargebacks.
15. Third-Party Payment Providers
Some payment options may be provided by third parties, such as Shop Pay, Apple Pay, Google Pay, or other financing/payment providers.
Third-party payment providers may have their own terms, privacy policies, payment schedules, approvals, fees, interest, dispute processes, and refund timing.
Explore Outdoor Co. is not responsible for third-party payment provider decisions, delays, fees, financing terms, approvals, denials, or account issues.
16. Buy Now, Pay Later or Financing Options
If financing or buy now, pay later options are available at checkout, they are provided by third-party payment providers and are subject to that provider’s terms.
Returns, refunds, cancellations, or partial refunds may affect your payment plan. Customers are responsible for reviewing and understanding the financing provider’s terms before selecting that payment option.
17. Store Credit
In some situations, a supplier may offer store credit instead of a refund. Store credit may also be used for approved order changes, post-production cancellations, exchanges, or supplier-approved resolutions.
Store credit terms may vary depending on the supplier and situation.
Store credit is not redeemable for cash unless required by law.
18. Customer Responsibility
By placing an order, you agree that you are responsible for:
19. Changes to Billing Terms
We may update these Billing Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.
Your continued use of our website or placement of an order after changes are posted means you accept the updated terms.
20. Questions
For billing questions, contact us at:
Explore Outdoor Co.
Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
