Effective Date: May 1, 2026
At Explore Outdoor Co., we are committed to providing a secure and transparent checkout experience. This Payment Policy explains how payments are accepted, authorized, reviewed, and processed for orders placed through our website.
1. Accepted Payment Methods
Explore Outdoor Co. accepts the payment methods displayed at checkout.
Accepted payment methods may include:
Available payment methods may change without notice.
2. Secure Checkout
Payments are processed securely through Shopify and/or approved third-party payment providers.
Explore Outdoor Co. does not store full credit card numbers on our servers. Payment information is handled through secure payment processing systems that use industry-standard safeguards.
3. Payment Authorization
When you place an order, your payment method may be authorized before fulfillment.
Payment authorization confirms that your payment method is valid and that funds are available. Depending on the order type, payment method, supplier requirements, fraud review, or Shopify/payment processor settings, payment may be captured at checkout or before fulfillment.
Some supplier-fulfilled, freight-shipped, made-to-order, custom, or special-order products may require payment before the supplier begins processing, production, reservation, or shipment.
4. Billing Information
You are responsible for providing complete and accurate billing information.
This includes:
Orders may be delayed, placed on hold, or canceled if billing or payment information cannot be verified.
5. Fraud Review and Verification
Orders may be reviewed for fraud prevention and payment security.
We reserve the right to request additional information before processing an order, including billing confirmation, shipping confirmation, phone verification, email confirmation, or other reasonable verification details.
We may cancel or refuse any order that appears fraudulent, unauthorized, high-risk, incomplete, or inconsistent with payment processor guidelines.
6. Pricing and Payment Errors
We make reasonable efforts to ensure all prices, discounts, taxes, and shipping charges are accurate. However, errors may occur.
Explore Outdoor Co. reserves the right to correct pricing, discount, shipping, tax, product, or billing errors before fulfillment.
If an error affects your order, we may contact you with available options, including:
7. Discounts and Promotions
Discount codes, promotional offers, bundles, and sale pricing may be subject to supplier restrictions.
Some brands require minimum advertised pricing or limit when and how discounts may be applied. If a discount is applied in error or conflicts with supplier requirements, we may remove the discount, cancel the order, or contact you before fulfillment.
Discounts may not be combined unless expressly stated.
8. Taxes
Applicable sales tax will be calculated and collected where required by law.
Tax amounts may vary based on shipping address, billing address, product type, and applicable state or local tax rules.
Customers are responsible for any taxes, duties, fees, or charges not collected at checkout where applicable.
9. Shipping and Freight Charges
Some products include shipping in the listed price. Other products may require a shipping or freight quote before fulfillment.
If additional freight, remote delivery, storage, redelivery, liftgate, rerouting, address correction, or special delivery charges apply, we may contact you before fulfillment or before proceeding with the affected shipment.
Orders requiring freight confirmation may be placed on hold until applicable shipping charges or delivery details are approved.
10. Backorders and Payment
If an item is out of stock or backordered after your order is placed, we will contact you with available options.
Depending on the payment status and supplier requirements, your payment may remain authorized, be captured, be refunded, or require a new payment before fulfillment.
We will not knowingly substitute an unavailable item without your approval.
11. Cancellations and Refunds
Approved cancellations and refunds are handled according to our Cancellation Policy and Returns & Refund Policy.
Refunds may be reduced by applicable fees, including supplier cancellation fees, original shipping or freight, return shipping, restocking fees, payment processing fees, storage fees, redelivery fees, rerouting fees, damage deductions, or other supplier-imposed charges.
Approved refunds are typically issued to the original payment method.
12. Third-Party Payment Providers
Some payment options are provided by third parties, such as Shop Pay, Apple Pay, Google Pay, or financing/buy now, pay later providers.
Third-party payment providers may have their own terms, privacy policies, approval requirements, payment schedules, interest, fees, dispute processes, and refund timing.
Explore Outdoor Co. is not responsible for third-party payment provider decisions, delays, fees, approvals, denials, or account issues.
13. Payment Disputes and Chargebacks
If you have a concern about your payment, order, shipping, return, cancellation, or refund, please contact us first so we can help resolve the issue.
Filing a payment dispute or chargeback before allowing us to address the issue may delay resolution and may limit our ability to coordinate with suppliers, carriers, and payment providers.
We reserve the right to provide order records, shipment records, delivery confirmations, customer communications, supplier documentation, and policy terms to payment processors in response to disputes or chargebacks.
14. Questions
For payment questions, contact us at:
Explore Outdoor Co.
Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
