Contact Us

Effective Date: May 1, 2026

Thank you for visiting Explore Outdoor Co. We’re here to help with product questions, shipping and delivery details, order support, returns, cancellations, warranty coordination, and general inquiries.

Customer Support

Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Hours: Monday–Friday, 9:00 AM–5:00 PM PST

We do our best to respond to customer inquiries as quickly as possible during normal business hours.

Mailing Address

Explore Outdoor Co.

Operated by KCL Solutions LLC
9407 NE Vancouver Mall Dr
Ste 104 #5266
Vancouver, Washington 98662
United States

Explore Outdoor Co. is operated by KCR Solutions LLC, a registered business based in Seattle, Washington.

Before You Place an Order

Many products sold by Explore Outdoor Co. are large, freight-shipped, made-to-order, supplier-fulfilled, or require professional installation.

Please contact us before ordering if you have questions about:

Product dimensions or specifications
Delivery access
Freight delivery requirements
Curbside delivery
Liftgate availability
Shipping or freight quotes
Product availability
Backorders
Returns or cancellations
Warranty coverage
Electrical, gas, propane, plumbing, or installation considerations
Permits, HOA rules, or site requirements

We’re happy to help clarify product and delivery expectations before you purchase.

Order Support

For order questions, please include your order number whenever possible.

We can help with:

Order status
Tracking information
Backorder updates
Address confirmation
Freight delivery questions
Supplier coordination
Cancellations or order changes, when available

Please note that some order changes may not be possible once an order has entered processing, production, packing, freight scheduling, or shipment.

Shipping and Freight Support

For freight-shipped items, the carrier may contact you directly to schedule delivery. Please make sure the phone number provided at checkout is accurate and reachable.

If you have questions about delivery access, remote delivery areas, driveway limitations, freight appointments, or unloading requirements, please contact us before your order ships.

Damage, Missing Parts, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Include:

Order number
Delivery date
Photos of the packaging
Photos of the product or affected part
Photos of the shipping label
Photos of the delivery receipt or Bill of Lading, if applicable
Description of the issue

Visible freight damage should be noted on the delivery receipt or Bill of Lading at the time of delivery whenever possible.

Returns, Cancellations, and Warranty Questions

Please review our posted policies before requesting a return, cancellation, or warranty claim:

All returns require prior written authorization. Please do not ship products back without return instructions.

Supplier and Manufacturer Support

Explore Outdoor Co. is an authorized retailer and not the manufacturer of the products sold on our website. Some product issues may require review by the applicable manufacturer or supplier.

We will help coordinate with the supplier when appropriate, but warranty decisions, replacement parts, technical review, and final remedies may be determined by the manufacturer.

Business and Partnership Inquiries

For supplier, manufacturer, partnership, or business inquiries, please contact:

Email: sales@exploreoutdoorco.com