Effective Date: May 1, 2026
Explore Outdoor Co. is an authorized retailer of products made and supplied by independent manufacturers. Product warranties are provided by the applicable manufacturer, not by Explore Outdoor Co., unless expressly stated otherwise in writing.
We are here to help customers understand warranty coverage, gather documentation, and coordinate with the manufacturer when a warranty issue arises.
1. Manufacturer Warranty Coverage
Warranty coverage varies by brand, product type, component, and intended use. Some products include limited manufacturer warranties, while others may have product-specific or component-specific coverage.
Manufacturer warranties may cover defects in materials or workmanship under normal residential use, but coverage depends on the manufacturer’s written warranty terms.
Warranty coverage may vary for:
Please review the product manual, manufacturer documentation, and product-specific warranty information included with your item.
2. What Warranties Typically Do Not Cover
Unless the manufacturer expressly states otherwise, warranties generally do not cover:
3. Warranty Claim Process
If you believe your product has a warranty issue, contact us at:
Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Please include:
We may ask for additional photos, videos, measurements, serial numbers, or diagnostic information depending on the manufacturer’s requirements.
4. Manufacturer Review
Warranty claims are reviewed by the manufacturer or supplier.
Depending on the product and issue, the manufacturer may offer one or more of the following remedies:
Explore Outdoor Co. does not control the manufacturer’s warranty decision, inspection process, approval timing, replacement-part availability, or final remedy.
5. Return Merchandise Authorization
Some warranty claims may require a Return Merchandise Authorization, also known as an RMA, before any part or product can be returned.
Do not ship products or parts back to Explore Outdoor Co. or the manufacturer without written authorization.
Unauthorized returns may be refused and may not be eligible for warranty resolution.
6. Shipping Costs for Warranty Claims
Warranty shipping coverage varies by manufacturer and product.
Some manufacturers cover shipping for approved warranty replacement parts. Others may require the customer to pay shipping, return shipping, or freight costs.
If shipping costs apply, we will do our best to communicate them before proceeding with the claim.
7. Labor and Installation Costs
Unless the manufacturer expressly states otherwise in writing, warranties do not cover:
Customers are responsible for hiring qualified professionals where required.
8. Damage vs. Warranty Claims
Shipping damage is not the same as a warranty claim.
If your product arrives damaged, missing parts, or incorrect, you must report it promptly under our Shipping Policy and Returns & Refund Policy.
Visible freight damage should be noted on the delivery receipt or Bill of Lading at delivery. Concealed damage, missing parts, or incorrect items should be reported as soon as discovered.
Failure to report shipping damage within the applicable supplier’s required timeframe may limit available remedies.
9. Supplier-Specific Warranty Notes
Leisurecraft
Leisurecraft warranty coverage varies by product collection and component. Leisurecraft’s limited manufacturer warranty controls.
Customers must follow product manuals, site preparation guidance, assembly instructions, and maintenance requirements. Damage caused by improper unloading, assembly, site preparation, weather exposure, misuse, or failure to follow instructions may not be covered.
Golden Designs / Dynamic / Maxxus / Dynamic Cold Therapy / Dynamic Fluid Fitness
Golden Designs warranty coverage varies by product line and component.
For approved warranty replacement parts, Golden Designs has confirmed that it is responsible for shipping replacement parts during the warranty period. Labor, installation, electrician costs, service calls, troubleshooting visits, and third-party work are not covered.
Customers should register warranties where applicable and retain proof of purchase, delivery documentation, serial numbers, and product labels.
The Outdoor Plus / Videl USA
The Outdoor Plus warranty coverage is product-specific and component-specific. The Outdoor Plus warranties manufacturer defects that prevent safe and correct function. Warranty periods vary by category.
Examples of The Outdoor Plus warranty periods include:
Certain items are not warrantied, including natural weathering on copper/corten steel products, electrodes and spark igniters, ready-to-finish products, custom products, ornaments, and media. Wind guard warranty does not cover cracking.
The Outdoor Plus warranty does not cover damage caused by water, overheating, modification, abuse, improper storage, improper installation, improper maintenance, installer negligence, third-party moving companies, or use with third-party products. Labor, installation, maintenance, and incidental or consequential damages are not covered.
Professional installation is required for gas, propane, electrical ignition systems, and water feature connections.
Exaco
Exaco warranty coverage is manufacturer-defect only and varies by product.
Most Exaco products carry a 1-year warranty. Greenhouse warranty terms vary by product line. Exaco’s terms state that EasyStart greenhouses have 3 years on polycarbonate and 5 years on frame, RIGA greenhouses have 15 years on frame and 10 years on polycarbonate with prorating after 5 years, and Victorian greenhouses have 15 years on frame.
Exaco greenhouses are not guaranteed against heavy or strong winds or heavy snow loads. Customers are responsible for site placement, maintenance, reinforcements where needed, permits, and adding the greenhouse to their insurance policy where appropriate.
Exaco may resolve damage or warranty issues by sending replacement parts rather than replacing the full product.
White Duck Outdoors
White Duck warranty terms may vary by product and issue. Customers should retain proof of purchase, product packaging, order information, and photos of any defect or issue.
Damaged, defective, incorrect, or missing items should be reported as soon as possible with photos and order information.
White Duck returns and exchanges require prior authorization, and items must meet supplier condition requirements.
9. Product Manuals and Care Instructions
Customers are responsible for reading and following all product manuals, installation instructions, care guides, warnings, and maintenance requirements.
Failure to follow the manufacturer’s instructions may void or limit warranty coverage.
This includes, where applicable:
10. Professional Installation
Some products require professional installation or setup.
This may include:
Customers are responsible for ensuring that all installation work complies with local codes, permits, HOA rules, utility requirements, and manufacturer instructions.
11. Natural Materials, Finishes, and Cosmetic Variation
Some products are handcrafted or made from natural materials. Variation in color, grain, texture, patina, finish, or appearance may be expected and is not necessarily a defect.
This may include:
Cosmetic variation that does not affect safe and correct function may not be covered under warranty.
12. Warranty Limitations
Explore Outdoor Co. does not provide an independent product warranty beyond the applicable manufacturer warranty.
To the fullest extent permitted by law, Explore Outdoor Co. is not responsible for warranty outcomes controlled by the manufacturer, including:
We will make reasonable efforts to assist customers with manufacturer warranty claims.
13. Questions
For warranty questions, contact us before attempting repairs, returning parts, or hiring third-party service providers.
Explore Outdoor Co.
Email: sales@exploreoutdoorco.com
Phone: +1 (888) 964-3130
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
