Warranty

Effective Date: January 2026

1. Manufacturer’s Warranty

All products sold by Explore Outdoor Co. are backed by the manufacturer’s warranty. Coverage details — including duration, parts coverage, and service terms — may vary by brand and product. Please refer to the product manual, packaging, or manufacturer website for specific warranty information.

If you are unsure about your product’s warranty coverage, our team is happy to help.
Contact us at:

sales@exploreoutdoorco.com
+1 (888) 964-3130

2. Product Quality Guarantee

Your satisfaction matters to us. If your item arrives defective or damaged, we will work with you and the manufacturer to provide a repair, replacement, or refund as applicable.

To help us resolve the issue quickly, please:

• Inspect the packaging upon delivery
• If visible damage is present — even to the box — note it on the delivery receipt
• If you cannot inspect immediately, mark the delivery as “possible damage”
• Email photos of the damage to sales@exploreoutdoorco.com

This helps us file a successful claim with the carrier or manufacturer on your behalf.

3. Warranty Limitations & Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal use.

However, warranties generally do not cover:

• Damage from misuse, neglect, abuse, or accidents
• Improper installation or lack of maintenance
• Unauthorized repairs or modifications
• Normal wear and tear
• Environmental damage (moisture, corrosion, weather exposure, etc.)
• Consumable parts unless specifically stated

For exact details, please review your product documentation.

4. Filing a Warranty Claim

To initiate a warranty claim:

1. Email us at sales@exploreoutdoorco.com
2. Include:
• Your order number or proof of purchase
• A description of the issue
• Photos or videos, if available

We will:

• Review your claim
• Contact the manufacturer if necessary
• Provide next steps
• Coordinate repair, replacement, or refund per the warranty terms

5. Shipping & Labor Responsibilities

Unless stated otherwise by the manufacturer:

• Customers are responsible for shipping the product to the service center for evaluation or repair
• Replacement product shipping may be covered by the manufacturer (varies by brand)
• Labor, service calls, or installation costs are generally not covered

We will always clarify coverage details for your specific product.

6. Warranty Transferability

Most manufacturer warranties apply only to the original purchaser and are non-transferable.
Please review your product’s documentation or contact us with questions.

7. Disclaimers & Legal Limitations

This Warranty Policy summarizes coverage available through product manufacturers. It does not replace or override manufacturer warranty terms.

Explore Outdoor Co. is not liable for:

• Incidental or consequential damages
• Loss of use
• Installation or service costs

Some states do not allow exclusion of incidental damages — in such cases, certain exclusions may not apply.

This policy does not affect your rights under applicable consumer protection laws.

8. Contact Information

If you have questions regarding warranty coverage, please contact:

Explore Outdoor Co.
sales@exploreoutdoorco.com
+1 (888) 964-3130
Monday–Friday, 9:00 AM – 5:00 PM PST
7510 Winona Ave N

United States