Buying a sauna, a greenhouse, or a canvas tent online means trusting someone you can't see with a purchase you can't easily undo. Here's exactly what you get when that someone is Explore Outdoor Co.
We're an authorized dealer for every brand in our catalog — Leisurecraft, Golden Designs, White Duck, and Exaco. That isn't a formality. It means your order goes through the manufacturer's official channel, your serial number is on record, and if something needs to be made right, you're covered by the brand rather than arguing with a reseller who bought a pallet at auction.
Everything we sell is new, factory-sealed, and shipped from the manufacturer or their authorized warehouse. No refurbished units, no gray-market imports, no "open box" quietly slipped into the mix. Your warranty is the full manufacturer warranty, valid from day one — because you bought it from an authorized source.
Call or email and you'll reach an actual person who knows the catalog. Not a chatbot, not an offshore ticket queue. If you want to talk through sauna sizing, wood types, or whether a greenhouse will survive your winter, we'll have that conversation with you — before you order, and after.
The price you see at checkout is the price you pay. We don't add handling charges, "processing" fees, or fuel surcharges after the fact. Shipping and freight charges vary by product size, supplier, and delivery method — they're either shown at checkout or confirmed with you before fulfillment. Never after.
Find the same item, in stock, from another authorized dealer at a lower advertised price? Send us the link and we'll match it. We'd rather earn your business on service than lose it over a number we could have met.
Large outdoor products ship on a pallet by LTL freight, and that process trips up a lot of first-time buyers. We coordinate it for you: scheduling the delivery appointment, confirming what the carrier needs from you, and walking you through the curbside handoff so nothing arrives unexpectedly. Plan ahead for final placement and assembly — these shipments are heavy, and moving the item from curbside to its final spot is on you — but you'll know exactly what to expect before the truck arrives.
Our checkout is encrypted and PCI-compliant, and we never see or store your card details. We accept Visa, Mastercard, American Express, Discover, and Diners Club, plus PayPal, Shop Pay, Apple Pay, and Google Pay.
Seriously — reach out first. Tell us your space, your climate, and how you plan to use the product, and we'll help you land on the right one. If the answer is a smaller model or a different brand, we'll tell you that too.
Phone: +1 (888) 964-3130 — Monday through Friday, 9:00 AM to 5:00 PM PST Email: support@exploreoutdoorco.com
Explore Outdoor Co. · Operated by KCR Solutions LLC 7510 Winona Ave N, Seattle, WA 98103
We'd rather answer ten questions now than process one return later.
